We collect the following types of personal information:

A. Information You Provide to Us

• Full name

• Email address

• Phone number (if entered)

• Shipping address

• Billing address

• Account information (username, password)

• Order details & customization information

• Messages sent through our contact form

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B. Information Collected Automatically

When you browse the Site, we automatically collect:

• Device information (browser type, IP address, device ID)

• Pages viewed, time spent, and site interactions

• Referring website or links clicked

This data is collected for analytics, performance, and security.

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C. Cookies & Tracking Technologies

We use cookies to:

• Enable core site functionality

• Maintain your shopping cart

• Improve user experience

• Measure website performance

You may control cookies through your browser settings.

Our Site uses Google Analytics to understand how visitors interact with the website. Google Analytics collects:

• Device and browser metadata

• Navigation behavior

• Approximate location

Google may process this data according to its own policies.

You can opt out of Google Analytics via browser settings or extensions.

We use your personal information for the following purposes:

A. Order Processing

• Creating and managing your orders

• Processing payments via Stripe

• Sending order confirmations and receipts

• Shipping and delivery
   

B. Customer Support

• Responding to inquiries

• Handling returns, refunds, and service requests
   

C. Account Management

• Creating and maintaining customer accounts

• Enabling faster checkout
   

D. Site Improvements

• Monitoring website performance

• Enhancing usability

• Understanding customer behavior
   

E. Legal & Security

• Preventing fraud and unauthorized access

• Complying with legal requirements
   

We do not sell your personal data and do not run advertising campaigns.

We share your information only with trusted service providers necessary to operate our business:

A. Payment Processor

• Stripe processes your payment information securely.
  We do not store your full credit card details.

B. Shipping Providers

We work with globally recognized carriers for delivery.

C. Hosting & Platform

• The Site is built and hosted on Wix, which stores your account and order data securely on our behalf.

D. Analytics

• Google Analytics (as described above)
   

These third parties are contractually required to protect your data.

As we operate globally, your information may be transferred to or processed in countries outside your residence, including Hong Kong and the United States.
All transfers comply with applicable data protection laws.

We retain your data only as long as necessary for:

• Order fulfillment

• Accounting and tax obligations

• Legal compliance

• Customer service

• Account management
   

You may request deletion at any time (unless legal requirements prevent it).

Depending on your location, you may have the right to:

• Access any personal data we hold about you

• Request corrections or updates

• Request deletion of your data

• Object to or restrict certain types of processing

• Request a copy of your data in portable format
   

To exercise any rights: contact@ramlform.com

We use industry-standard measures to protect your information, including:

• Encrypted checkout via Stripe

• Secure servers via Wix

• Access controls and monitoring
   

However, no online transmission is 100% secure.

Our site is available to general audiences and does not target minors.
Purchases must be made by individuals legally permitted in their jurisdiction.

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date.

For privacy-related questions or requests, contact us at:
contact@ramlform.com