Information We Collect
We collect the following types of personal information:
A. Information You Provide to Us
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Full name
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Email address
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Phone number (if entered)
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Shipping address
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Billing address
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Account information (username, password)
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Order details & customization information
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Messages sent through our contact form
B. Information Collected Automatically
When you browse the Site, we automatically collect:
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Device information (browser type, IP address, device ID)
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Pages viewed, time spent, and site interactions
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Referring website or links clicked
This data is collected for analytics, performance, and security.
C. Cookies & Tracking Technologies
We use cookies to:
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Enable core site functionality
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Maintain your shopping cart
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Improve user experience
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Measure website performance
You may control cookies through your browser settings.
Analytics
Our Site uses Google Analytics to understand how visitors interact with the website. Google Analytics collects:
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Device and browser metadata
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Navigation behavior
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Approximate location
Google may process this data according to its own policies.
You can opt out of Google Analytics via browser settings or extensions.
How We Use Your Information
We use your personal information for the following purposes:
A. Order Processing
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Creating and managing your orders
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Processing payments via Stripe
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Sending order confirmations and receipts
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Shipping and delivery
B. Customer Support
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Responding to inquiries
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Handling returns, refunds, and service requests
C. Account Management
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Creating and maintaining customer accounts
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Enabling faster checkout
D. Site Improvements
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Monitoring website performance
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Enhancing usability
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Understanding customer behavior
E. Legal & Security
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Preventing fraud and unauthorized access
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Complying with legal requirements
We do not sell your personal data and do not run advertising campaigns.
How Your Information Is Shared
We share your information only with trusted service providers necessary to operate our business:
A. Payment Processor
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Stripe processes your payment information securely.
We do not store your full credit card details.
B. Shipping Providers
We work with globally recognized carriers for delivery.
C. Hosting & Platform
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The Site is built and hosted on Wix, which stores your account and order data securely on our behalf.
D. Analytics
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Google Analytics (as described above)
These third parties are contractually required to protect your data.
International Data Transfers
As we operate globally, your information may be transferred to or processed in countries outside your residence, including Hong Kong and the United States.
All transfers comply with applicable data protection laws.
Data Retention
We retain your data only as long as necessary for:
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Order fulfillment
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Accounting and tax obligations
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Legal compliance
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Customer service
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Account management
You may request deletion at any time (unless legal requirements prevent it).
Your Rights
Depending on your location, you may have the right to:
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Access any personal data we hold about you
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Request corrections or updates
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Request deletion of your data
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Object to or restrict certain types of processing
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Request a copy of your data in portable format
To exercise any rights: contact@ramlform.com
Security
We use industry-standard measures to protect your information, including:
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Encrypted checkout via Stripe
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Secure servers via Wix
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Access controls and monitoring
However, no online transmission is 100% secure.
Children’s Privacy
Our site is available to general audiences and does not target minors.
Purchases must be made by individuals legally permitted in their jurisdiction.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date.
Contact Us
For privacy-related questions or requests, contact us at:
contact@ramlform.com
Privacy Policy
This Privacy Policy explains how Raml & Form Limited (“Raml & Form”, “we”, “us”, or “our”) collects, uses, and protects your personal information when you visit or make a purchase from ramlform.com (the “Site”).
Raml & Form Limited is a company registered in Hong Kong under the oversight of the Hong Kong Companies Registry (香港公司註冊處).
Registered Office: Unit 2A, 17/F, Glenealy Tower, No.1 Glenealy, Central, Hong Kong
Official Contact Email: contact@ramlform.com
By accessing or using the Site, you agree to the practices described in this Privacy Policy.